MOJO HD
FAQ
- How do I reach you if I have a problem or a question and I can’t find the answer here?
- What if I want to return the product after I purchase it?
- What payment methods do you accept?
- How much does shipping and handling cost?
- How do I know if my order has been shipped?
- Can my order be shipped outside of the US?
How do I reach you if I have a problem or a question and I can’t find the answer here?
You can reach our customer service by e-mailing us at the below address. You can e-mail us 24 hours a day and we will usually respond to inquiries on the following business day.
E-mail: customersupport@indemand.com
If you are contacting us about a specific transaction please try to include as much specific
information as possible, such as transaction number and transaction date, what items were on
the order, and the total amount paid. (back to top)
What if I want to return the product after I purchase it?
You may return only unused products. Only unopened DVDs and clothing that has not been worn can be returned for a credit of the invoiced amount less the original shipping and handling charges. In other words, you must make the return at your expense, and we will not refund or adjust any shipping and handling charges incurred from the original or prior shipment. If you have opened or removed the outer wrap or other seals from the DVD or if the T-shirt appears to have been worn, NO REFUNDS, ADJUSTMENTS, OR CREDITS WILL BE MADE, unless the DVD or T-shirt is defective or arrived damaged.
All returns must be made within 45 days of the shipment-invoice date. We reserve the right to refuse all other returns. Refused returns will result in no refunds or adjustments whatsoever and the product will not be returned to you.
Please e-mail us for complete details on how to return your item. (back to top)
What payment methods do you accept?
At this time we accept Visa, MasterCard, Discover and American Express. (back to top)
How much does shipping and handling cost?
We charge shipping and handling fees based on the number of items you have ordered. The shipping and handling charge is designed to compensate us for the services we provide that enable you to enjoy the convenience of home selection and delivery of our products as well as overhead costs associated with these services. Please see below for our shipping and handling rates.
Ground: $4. 50
Shipping and handling for sets and multi-disc titles may vary. There are no additional charges if we need to ship selections from your order separately via standard shipping. Shipping & handling charges for non-DVD or T-shirt merchandise will be stated with such offers. (back to top)
How do I know if my order has been shipped?
Your product will be shipped out within 3 weeks from your order date as long as the item(s) is currently in stock. If your item(s) is not in stock when you place your order we will notify you via e-mail when the item will be shipped. All items are shipped via DHL.
Can my order be shipped outside of the US?
At this time, we are only ship to addresses in the United States. (back to top)
- Shopping Cart
- Your cart is empty
- Search